Thanks for buying from Wiszco.shop. In order to return or exchange your purchase, you need to do so within 25 days of purchase. The product must be received by us in the same condition that you received it in. Original tags, box, unworn, undamaged and able to be resold. We do not accept returns on perishable items, intimates, gift cards, custom items or digital products After we receive your item, we will inspect the item(s) and process your refund if the item is in resellable condition. Your money will be refunded by the same method you paid for it. This may take between 5 and 10 business days, depending on your payment method. To start the process, please send us an email with the following information: Your name Order number Please note that refunds will not be given for long shipping times as noted in our Shipping Information Page. Our goal provide great customer service through this process. We know things happen and we will do our best to remedy any issues. Please note on your return if there was an issue with the product or the product was incorrect. Note Wisz Co., due to the small scale of our business, does not cover return shipping costs.